Think about it it’s much easier that way. A couple weeks ago I got the customary phone call “we love you and your not locked in with a 21 years contract so would you want to lock in?” But before I said no, I realized they were saying something different. They were saying “You have been a customer (without a contract) with us for many years and we hope you’ll stay for many more years, we want to lower your monthly bill and offer you a phone without any obligation on your part.” I thought “this is too good to be true” so I ask about canceling conditions. They were really clear on the no obligation part, so I ask what the catch is. No catch, I just had to say I “planned” to keep my account with them. So I wrote down the name and the employee number of the person to whom I was talking and said sure.
Two weeks later I got a snail mail saying how they were happy I had renewed my contract with them for a gazillion years and that it would cost me to cancel. I received this snail mail the last day of the 15 days satisfaction guarantee. So I called and cancelled everything. I knew they were dirty, but outright lying.
Anyway Fido has lost a client, this was probably inevitable after Rogers bought them. There was a time when Fido was a different cell company and I was happy to be with the underdog. Now they are still different I guess. They will lie for no good reason.